Agentic AI executive dinner with Sendbird

Join our fireside chat with BJ's Wholesale Club, and explore how AI is transforming the future of customer experience.

Date: Wednesday, October 29, 2025
Time: 6-9 pm
Location: Butcher & Rose, Columbus

About the event

CX connections is an exclusive evening for senior executives shaping the future of customer experience. Over a curated dinner at one of the city’s top-rated restaurants, attendees will engage in candid conversations on how Agentic AI is redefining customer engagement. Learn from peers, share leadership perspectives, and explore strategies for driving loyalty and growth in an AI-driven world—all in an intimate, elevated setting.

Meet your speakers

John S. Kim is the Co-Founder and CEO of Sendbird (YC W16), the omnichannel AI agent platform for enterprises that automates support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages.

Divyangna Singh (Div) is a product management leader at BJ’s Wholesale Club, where she helps shape the company’s AI strategy and oversees key areas of the e-commerce experience. Her work focuses on building scalable platforms and services that optimize costs and operations, and enable data-driven, profitable decisions.

Why attend?

Intimate & curated
Connect with a curated group of VP & C-suite leaders facing similar challenges in customer engagement and digital transformation.

Strategic insights
Hear first-hand perspectives on how Agentic AI is transforming customer experience from industry leaders and peers.

Shaping the future of CX
Be among the first to explore how Sendbird is enabling intelligent, real-time customer experiences at scale—and influence where it’s headed.

An unforgettable evening!
We always select top-rated restaurants to ensure an elevated atmosphere, making the evening as memorable and enjoyable as it is valuable.