# Pricing

## Chat

### How many MAU?
- 1kk
- 5K
- 10K
- 25K
- 50K
- 100K+

### Try any chat feature with our free trial
- Free trial

### Plans:

- **Start with free trial**  
  
- **Starter**  
  - **5K MAU**  
  - **$349/month**  
  - Billed annually, or $399/month billed monthly  
  - Overages may apply
  - Messaging essentials  
  - Basic moderation  
  - Ticketed support

- **Pro**  
  - **5K MAU**  
  - **$499/month**  
  - Billed annually, or $599/month billed monthly  
  - Overages may apply  
  - All Starter features  
  - Translation  
  - Data export  
  - Image moderation  
  - Supergroup channel

- **Enterprise**  
  - Full powered platform  
  - Custom pricing for millions of MAU  
  - Select from all features  
  - Dedicated or shared server  
  - Various levels of support  
  - Add-on products (e.g., Advanced Moderation)

### Compare features

#### Usage

- **MAUs Monthly Active Chat Users**  
  - Up to 1,000  
  - Up to 100,000  
  - Millions  
- **Peak concurrent connections**  
  - Up to 20  
  - Custom  
- **Messages/month Number of messages sent per month**  
  - Unlimited
- **Message storage**  
  - Unlimited
- **Message retention**  
  - 6 months  
- **Multiple apps under one organization**  
  - Create and manage multiple independent apps in your account.

#### Modern Messaging Essentials
- Private 1-to-1 chat  
  - 1-to-1 chat for private conversations.
- Group channel  
  - Power private group chat for 100 members in a channel.
- Open channel with dynamic partitioning  
  - Power public chats with millions of participants in a single channel.
- Supergroup channel  
  - Super scale private group chats to thousands of participants.

#### Advanced Messaging
- Offline messaging  
  - Access messages and queue new messages.
- Message threading  
  - Create threads in group chats.

#### Translation
- Auto message translation  
  - Translate messages to user's preferred language on-demand.

#### Moderation
- User reporting API  
  - Let users report other users.
- Mute user  
  - Ability to mute users at moderation level.

#### Data and Analytics
- Analytics dashboard  
  - Monitor chat metrics.

#### Integrations
- Chatbot interface  
  - Allow chatbots to send and receive messages.

#### Security
- TLS/SSL encryption  
  - Encrypt files sent in messages using AES256 encryption.

#### Compliance
- SOC 2  
- ISO 27001  
- GDPR  
- HIPAA w/ BAA

#### Infrastructure
- Choose your AWS region  
  - Multiple global regions available.

#### Support
- Community support  
- Ticket support availability  
  - 8x5 coverage

### Why business and engineering leaders choose Sendbird's customer communications API platform

### Frequently asked questions

#### How is MAU calculated?
A Monthly Active User (MAU) is counted as an active user when they connect to Sendbird servers using the Client SDK from your application.

#### What is the difference between Starter, Pro, and Enterprise plans?
The Starter plan provides messaging essentials; Pro includes advanced features; Enterprise encompasses all features with additional support options.

#### Do the prices listed on the pricing page include tax?
Tax is not included in the prices.

| Tiers          | Starter | Pro  |
|----------------|---------|------|
| **5K MAU**     | $399    | $599 |
| **10K MAU**    | $499    | $749 |
| **25K MAU**    | $1,199  | $1,799 |
| **50K MAU**    | Contact sales | Contact sales |
| **100K MAU**   | Contact sales | Contact sales |

### Ready to improve customer communications?
[Contact sales](/content/contact-sales/index.html)